Delivery policy

I. Delivery Scope and Regional Restrictions
Country: Currently, Tuft & Paw only provides delivery services to the United States and Canada.
Domestic Restrictions in the United States: Standard ground transportation can cover most areas of the United States, but certain specific large items or special products (such as Sprout, Haven cat litter boxes, Really Great Cat Litter cat litter, Really Great Cat Food cat food) cannot be delivered to regions outside the United States, including Alaska (Alaska), Hawaii (Hawaii), and Puerto Rico (Puerto Rico), which are non-contiguous areas outside the United States. Canada Delivery: Supports shipping to all 10 provinces of Canada, but not all products available on the US website are simultaneously offered in Canada. Address Restrictions: All orders do not support delivery to postal boxes (PO Box) addresses; actual receivable street addresses must be provided.

II. Order Processing and Shipping Timeliness
Outbound Time: For most regular orders, they will be dispatched from the factory or warehouse within 2 working days after the order is placed. Overall Timeliness: Under standard conditions, the overall shipping time within the United States is typically 5 to 10 working days (depending on the product page description or remoteness). All products usually complete the overall logistics process within 7 working days. Order Tracking: After the order is dispatched, the system will automatically send a confirmation email containing the logistics tracking number (Tracking Number). Users can also check the package status in real time by logging into the account’s “My Orders” page or through a third-party logistics tracking platform.

III. Address Filling Guidelines
Address Accuracy: Consumers must ensure the delivery address is accurate when placing an order. The official does not bear any responsibility for the failure of the package to be delivered, the inability to reroute, or being deemed lost due to the buyer providing an incorrect address. If the package is lost due to an incorrect address, refunds or re-delivery are usually not possible.